Returns & Exchanges Policy
At CHLOVEE.LK, we carefully check and pack every order to make sure your products reach you safely and in good condition. However, we understand that things don’t always go as planned.
We accept return or exchange requests only in the following situations:
- The product arrives damaged or faulty.
- You receive an incorrect product due to an error on our part.
We do not accept returns or exchanges for other reasons, including change of mind, ordering the wrong product, or customer errors when placing an order. Please carefully check your order details before completing your purchase.
Damaged or Faulty Products
If your order arrives damaged or faulty, please contact us as soon as possible and provide clear photos of the product and its packaging.
Our team will review the issue and determine the appropriate solution. Depending on the circumstances, this may include a replacement or another suitable resolution at our discretion.
To report a damaged or faulty product, please contact us:
WhatsApp 071 696 9666
Incorrect Product Received
If you receive a product that is different from the item you ordered due to an error on our part, please contact us immediately.
Please ensure that the product remains unopened, unused, and in its original packaging until our team has reviewed your request and provided further instructions.
Wrong Product Ordered by Customer
If you accidentally order the wrong product, we are unable to offer a return or exchange.
All orders are considered final once placed, so please carefully review your selected products, quantities, and order details before completing your purchase.
Missing Items
If an item appears to be missing from your package, please contact us as soon as possible.
When contacting us, provide:
- Your order number
- The name of the missing product
- Clear photos of the package and the items received, if applicable
Our team will investigate the issue and assist you accordingly.
Return Delivery Charges
If you received a damaged, defective, or incorrect product, CHLOVEE.LK will cover the reasonable return shipping cost.
For any other return that has been specifically approved by our team, the customer will be responsible for arranging and paying the return shipping charges.
Order Cancellations
Once payment has been successfully completed, orders cannot be cancelled or modified.
We begin processing paid orders promptly to ensure your order is dispatched as quickly as possible. Therefore, changes or cancellations may not be possible after payment confirmation.
Before You Place Your Order
To avoid any issues, please double-check the following before completing your purchase:
- The products and quantities you have selected are correct.
- Your delivery details and contact information are accurate.
- Your order summary contains exactly the items you wish to purchase.
Need Help?
If you have any questions or concerns regarding your order, our customer support team is happy to assist you.
CHLOVEE.LK
WhatsApp : 071 696 9666
Email:-
Thank you for choosing CHLOVEE.LK. We truly appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.
