At CHLOVEE.LK, we respect your privacy and are committed to protecting the personal information you provide when shopping with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it protected.
Information We Collect
When you browse or make a purchase through CHLOVEE.LK, we may collect information such as:
- Personal Details:Your name, email address, phone number, and billing or delivery address.
- Order Information:Products purchased, order details, and payment information. We do not store your complete card details.
- Device Information:Your IP address, browser type, device information, time zone, and pages you visit.
- Cookies:We may use cookies and similar technologies to improve website functionality, remember preferences, and enhance your browsing experience.
How We Use Your Information
The information we collect may be used to:
- Process, confirm, and deliver your orders.
- Contact you regarding your order or respond to customer enquiries.
- Provide customer support and resolve issues.
- Improve our website, products, services, and overall customer experience.
- Send promotional offers and updates where you have chosen to receive them.
CHLOVEE.LK will not sell, rent, or trade your personal information to third parties for marketing purposes.
Payment Security
All online payments are handled through secure third-party payment providers.
CHLOVEE.LK does not store your complete credit or debit card information, helping to keep your payment details secure during transactions.
Third-Party Services
We may work with trusted third-party providers to help operate our business, including payment processors, delivery services, website analytics providers, and customer support services.
Only information necessary to provide these services may be shared with these providers, and we expect them to handle your information securely and confidentially.
Emails & Promotional Communications
If you choose to subscribe to our newsletter or promotional communications, we may send you information about new products, special offers, promotions, or updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or outdated information.
- Request deletion of your personal information where applicable.
- Opt out of promotional or marketing communications.
To make a privacy-related request, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website services, or applicable legal requirements.
Any updated version will be published on this page, along with the relevant revision date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact CHLOVEE.LK:
WhatsApp / Phone: 071 696 9666
CHLOVEE.LK is committed to handling your personal information responsibly and providing you with a safe and trusted online shopping experience.
