At Chlovee, we believe that everyone deserves to feel beautiful and confident. That’s why we’ve curated a wide range of high-quality products to help you look and feel your best.
Our team of experts carefully selects each product to ensure that it meets our standards for effectiveness, safety, and sustainability. We’re committed to providing our customers with a convenient and enjoyable shopping experience, with fast and reliable shipping and friendly customer service.
Our standard delivery charge is LKR 400 per order.
Delivery charges may vary for certain locations or special delivery arrangements.
When will my order be dispatched?
Once your order has been successfully placed and payment has been confirmed, we aim to dispatch your order within 1 working day.
You will be notified once your order has been handed over for delivery.
Why haven't I received my order yet?
While we aim to deliver orders as quickly as possible, occasional delays may occur due to courier operations, weather, public holidays, or other circumstances outside our control.
If you believe your order has been significantly delayed, please contact us with your order number so our team can check the delivery status for you.
For orders that appear to be lost in transit, please allow the courier’s required 7-8 days period before a formal investigation can be requested.
What payment methods are available?
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We begin processing orders as soon as they are confirmed to ensure fast dispatch.
If you need to cancel or amend an order, please contact us immediately via whatsapp after placing your order.
We cannot guarantee changes or cancellations once an order has been processed or dispatched.
Can I cancel my order after it has been dispatched?
Unfortunately, once an order has been dispatched, we are unable to cancel or make changes to the order.
Please carefully check your order details before completing your purchase.
How do I use a voucher or discount code?
If you have a valid voucher or promotional code, you can enter it during checkout where applicable.
For orders placed through WhatsApp or other direct channels, please provide the voucher code when confirming your order.
Can I order a product that is not currently listed on the website?
Absolutely Yes! If you are looking for a particular product that is not currently available on our website, please contact us through WhatsApp or our social media channels with the product details.
Our team will check availability and provide you with the relevant price, estimated arrival time, and order information.
Is an advance payment required for pre-orders?
Yes. Pre-orders require a 30% non-refundable advance payment to confirm the order.
The remaining balance will be payable according to the payment terms provided when your pre-order is confirmed.
Please note that pre-order items are specially arranged for the customer and therefore the advance payment is non-refundable.
